INFOMAN eCRM Service Marketing uses integrated Sales, Service and Insurance data to proactively identify vehicles due for service and enables structured follow-up through the telesales team. It ensures close monitoring of pre-service and post-service follow-ups, improves appointment conversion, and strengthens customer relationships. It has dialer, WhatsApp and RCS integration and a follow-up process to increase customer retention.
Customer Relationship Management
Service Marketing CRM
. Proactive Service Follow-Ups. Higher Workshop Load. Better Customer Retention.
Benefits
INFOMAN eCRM Service Marketing
Centralise Multi-brand Data
Centralise all contact, vehicle information across multiple systems
Increase Customer Lifetime Value
Single view for viewing complete customer engagement
Optimise Resource Cost
Increase speed with Dialer assisted calling
Overcome Competition
Improve conversion speed using WhatsApp and RCS
Reduce Marketing Cost
Use existing database to regenerate renewal leads at no cost.
Centralise Follow-up
Monitor follow-up centrally in one application
Ready to Get Started
Request a demo of INFOMAN eCRM Service Marketing to see how it can help your business? Understand how we help you boost revenues and better the performance of your team.
Features
INFOMAN eCRM Service Marketing
Proactive
Service Due Management
- Automatic identification of vehicles due for service
- Follow-up plans created before service due date
- Setup-based service due calculation
- Update last service date for accurate tracking
- Classification of Active / Non-Active customers
Intelligent Follow-Up
& Communication
- Pre-scheduled WhatsApp, SMS & Email renewal reminders
- Valid-number SMS & DNC filtering for efficient calling
- Multilingual Automatic Thank You message on payment receipt
- Instant customer details on inbound calls
Appointment &
Workshop Load Optimization
- Appointment tracking (Detail & Summary reports)
- Appointment turned-up monitoring
- Pickup management with driver assignment
- Define workshop load location-wise
- Target vs achievement tracking
Centralized Control
& Performance Monitoring
- Integrated Sales, Service & Insurance data
- Multi-location setup with smart data allocation
- Executive-wise conversion & no follow-up tracking
- Automated management reports
Dialer and IVR Integration
For Incoming and Outgoing Call
- Record and Audit calls for improved customer experience
- Simplify Calling process to increase calls per day
- Improve Customer Experience for incoming IVR Calls
- Intelligent Dashboard to show calling performance
Whatsapp Integration
Automate customer engagement and experience
- Send Whatsapp Campaigns based on customised data on 100+ parameter
- Send Automated Whatsapp Messages based on a workflow you design
- Send Multiple Whatsapp Format Templates depending on the Marketing Needs
- View Messages and Send Replies within the same application
Blog and News
ACS TECHBytes
Transforming Auto Dealer Service Marketing: INFOMAN – The Software Solution Driving Success!
Driving Service Growth : How to capitalise on Vehicles reporting for Service at the workshop?
Are you fully exploiting the Business Generating Opportunities Driving In your workshop ?
5 Simple Steps To Win Back Lost Service Customers
TESTIMONIALS
Clients Say About ACS
Customers
Providing Service in more than 140+ cities of India
25
Experience
600
Customers
800
Implementations
18000
Application Users
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Contact Our Experts
We will understand your requirement to advise the right implementation path.