Process Map Solution
Not all tickets are the same. Create several templates that can be loaded on command for instant ticket creation and faster response.
Auto converts emails to tickets, sends out email replies and notifications.
Categorizing & Prioritizing
Assign tickets to different categories and assign default agents to categories.
Accessible from anywhere on a browser, smartphones or tablets.
Different user roles and security permissions for each level
Use Cases of INFOMAN SERV
Managing legal cases securely and efficiently.
Audit & Compliance
Parameterised application with follow-ups and reporting
Organize all your leads at one place.
Track time spent on tasks/projects
Task based flexible tool to manage multiple projects.
Multichannel incident tracking app
Define SLAs, escalations, notifications, confirmations along with scheduled alerts.
Collaborate with team members, track status, delay, follow-ups etc
Clients Say About ACS
``It was not possible for us to grow/expand the business without the INFOMAN application.``
``Our organization has grown tremendously and INFOMAN eCRM has played a major role in it.``
Blog and News
Complaints Come Back to Haunt
– Unless You Catch them
By Their Horns!
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Value, Good Services Build