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PSF for Automobile Industry

Post Sale & Service Feedback

Make consistent service and quality - a hallmark of your organisation.

Talking about your Service Quality

Happy Customers are the Best Advertisement.

Today, A customer not only buys your product or service, but he also buys experience and then shares it with others on social media. A prospective buyer checks your customer service ratings on Google, Facebook, Twitter and compares prices on multiple online portals.

“The first step in exceeding customer expectations is to know those expectations”.

Dealerships need a robust, seamless & transparent Feedback System to record customer’s feedback at multiple stages – Showroom visit, Test Drive, Booking, Vehicle Delivery, Post Sales & Post Service etc.

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Features
of INFOMAN SERV - Feedback Management

Multi-Channel Feedback Collection

Create multiple touch points with customers for customer feedback using Direct call from call center executive, “Thank You” SMS / eMail with link for feedback forms and contact forms etc.

Action After Negative Feedback

Record feedback/complaints as tickets, assign them to teams for corrective action & auto escalate overdue tickets to improve service quality.

Transparent Feedback Recording

Define customized questionnaire for PreSales, Post Sales & Post Service feedback. Customer feedback can be recorded in the form of Grades, Description or Multiple-Choice options.

Dashboard for Centralised Analysis

Daily analysis of Locationwise number of deliveries, Calls for PSF, Complaints reported, Resolved along with Overdue can be seen in a single screen.

Ensure Timely Feedback

INFOMAN SERV allows users to upload daily Booking, Test Drive, Sales & Service data. This data is assigned to tele-callers for calling and recording customer feedback.

CDI score and Reports

Auto calculation of Customer Delight Index and other MIS report to track Open Cases and closed cases in response to the customers feedback.

Ready to
Get Started

Book a demo of INFOMAN SERV – Feedback Management Application to Grow your Sales & Service revenue by Improving PSF & Complaint Management Process!

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Functional Areas
of INFOMAN SERV - PSF

INFOMAN SERV PSF application is configurable to take care of different types of customer feedback and run analytics on the same. It helps organisations track the performance of the PSF callers, log complaints (if any) and ensure quick resolution. Some of the areas of implementation in the auto dealership are mentioned below

PSF Sales

Post Sales Feedback

  • Configure questionnaire as per the requirement
  • Create multiple levels of PSF calls and schedule it at fixed intervals
  • Seamless one click upload of sales data as per the DMS format
  • Categorise complaints based on user defined parameters for better analysis
Demo

PSF Service

Post Service Feedback

  • Create customised questionnaire as per your requirements and strategies.
  • Auto schedule calls for PSF teams based on seamless one click data upload
  • Log internal remarks to reduce dependency on individuals.
  • Re-Schedule calls for a different date based on customer's availability
Demo
Blog and News

ACS TECHBytes

INFOMAN SERV – Your Strongest Armour To Fight Daily Battles In Customer Service.

Happy Customers talking about your Service Quality are the best Advertisements.

Complaints Come Back to Haunt – Unless You Catch them By Their Horns!

TESTIMONIALS

Clients Say About ACS

``It was not possible for us to grow/expand the business without the INFOMAN application.``

— Maruti Dealership in Delhi

``Our organization has grown tremendously and INFOMAN eCRM has played a major role in it.``

— Auto Insurance Broker in Bangalore
Customers

Providing Service in more than 140+ cities of India

25
Experience
600
Customers
800
Implementations
18000
Application Users
Audi
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We will understand your requirement to advise the right implementation path.