Service + Engagement Results in Value
Ensure Seamless Management of Complaints / Work Plans / Contracts / Billing and more
INFOMAN SERV
INFOMAN SERV is the ultimate solution to record, manage , monitor and escalate Customer Complaints and boost customer retention. It integrates eCRM and Worklog with customer complaints to give you complete analysis of Customer Service within the organisation.
INFOMAN SERV
Application Features
INFOMAN SERV is the ultimate solution to manage Customer Complaints, Internal Tasks, Checklist, Customer Review. It can be customized to suit various industries based on the workflow defined.
Process Map Solution
Not all tickets are the same. Create several templates that can be loaded on command for instant ticket creation and faster response.
Real Time-Integration
Auto converts emails to tickets, sends out email replies and notifications.
Categorizing & Prioritizing
Assign tickets to different categories and assign default agents to categories.
Use Cases of INFOMAN SERV
Litigation Tracking
Managing legal cases securely and efficiently.
Audit & Compliance
Parameterised application with follow-ups and reporting
Pre Sales
Organize all your leads at one place.
Worklog entries
Track time spent on tasks/projects
Project Management
Task based flexible tool to manage multiple projects.
Customer Service
Multichannel incident tracking app
Complaint Helpdesk
Define SLAs, escalations, notifications, confirmations along with scheduled alerts.
Internal Tasks
Collaborate with team members, track status, delay, follow-ups etc
TESTIMONIALS
Clients Say About ACS
Blog and News
ACS TECHBytes
Complaints Come Back to Haunt
– Unless You Catch them
By Their Horns!
Good Products Build Brand
Value, Good Services Build
Loyal Customers.
Customers
Serving Over 100+ Dealership
22
Experience
600
Customers
800
Implementations
14000
Application Users
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Contact Our Experts
We will understand your requirement to advise the right implementation path.